.help-hero {
  padding-top: 72px;
  padding-bottom: 84px;
  border-bottom: 1px solid var(--color-line);
}

.help-hero-inner {
  display: grid;
  grid-template-columns: minmax(0, 1.12fr) minmax(360px, .88fr);
  align-items: center;
  gap: 72px;
}

.help-intro {
  min-width: 0;
}

.help-intro h1 {
  max-width: 780px;
  margin-top: 20px;
}

.help-intro .lead {
  margin-bottom: 0;
}

.help-actions {
  margin-top: 30px;
}

.help-facts {
  display: flex;
  flex-wrap: wrap;
  gap: 12px 28px;
  margin: 30px 0 0;
  padding: 22px 0 0;
  border-top: 1px solid var(--color-line);
  list-style: none;
}

.help-facts li {
  display: grid;
  gap: 2px;
}

.help-facts span {
  color: var(--color-muted);
  font-family: var(--font-mono);
  font-size: 11px;
  letter-spacing: .06em;
  text-transform: uppercase;
}

.help-facts strong {
  font-size: 14px;
}

.help-route {
  min-width: 0;
}

.help-route-body {
  padding: 28px;
}

.help-route ol {
  display: grid;
  gap: 0;
  margin: 0;
  padding: 0;
  list-style: none;
}

.help-route li {
  position: relative;
  display: grid;
  grid-template-columns: 18px minmax(0, 1fr);
  gap: 14px;
  padding-bottom: 24px;
}

.help-route li:last-child {
  padding-bottom: 0;
}

.help-route li:not(:last-child)::after {
  position: absolute;
  top: 18px;
  bottom: 0;
  left: 5px;
  border-left: 1px dashed var(--color-accent);
  content: "";
  opacity: .55;
}

.route-mark {
  position: relative;
  z-index: 1;
  width: 11px;
  height: 11px;
  margin-top: 6px;
  border: 2px solid var(--color-accent);
  border-radius: var(--radius-pill);
  background: var(--color-panel);
}

.help-route strong {
  font-family: var(--font-display);
  font-weight: 800;
}

.help-route p {
  margin: 5px 0 0;
  color: var(--color-muted);
  font-size: 14px;
  line-height: 1.65;
}

.help-document {
  position: relative;
}

.help-category {
  display: grid;
  grid-template-columns: minmax(250px, .7fr) minmax(0, 1.3fr);
  gap: 64px;
  padding-top: 72px;
  padding-bottom: 88px;
  border-bottom: 1px solid var(--color-line);
}

.help-category:last-child {
  padding-bottom: 0;
  border-bottom: 0;
}

.category-heading {
  min-width: 0;
}

.category-heading h2 {
  font-size: clamp(32px, 3.2vw, 46px);
}

.category-heading > p:last-child {
  margin-bottom: 0;
  color: var(--color-muted);
}

.help-category > .faq-list {
  min-width: 0;
}

.help-category > .callout {
  grid-column: 2;
  margin-top: -36px;
  margin-bottom: 0;
}

.help-ticket {
  grid-column: 1 / -1;
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  gap: 36px;
  margin-top: 8px;
  background: var(--color-accent-soft);
  border-color: var(--color-accent);
}

.help-ticket h2 {
  margin-bottom: 10px;
  font-size: clamp(28px, 3vw, 40px);
}

.help-ticket p:last-child {
  max-width: 760px;
  margin-bottom: 0;
  color: var(--color-muted);
}

@media (max-width: 980px) {
  .help-hero-inner {
    grid-template-columns: 1fr;
    gap: 52px;
  }

  .help-route {
    width: min(100%, 680px);
  }

  .help-category {
    grid-template-columns: 1fr;
    gap: 32px;
  }

  .help-category > .callout {
    grid-column: auto;
    margin-top: -4px;
  }
}

@media (max-width: 768px) {
  .help-hero {
    padding-top: 52px;
    padding-bottom: 64px;
  }

  .help-category {
    padding-top: 56px;
    padding-bottom: 68px;
  }

  .help-ticket {
    grid-template-columns: 1fr;
    gap: 24px;
  }

  .help-ticket .btn {
    width: 100%;
  }
}

@media (max-width: 640px) {
  .help-hero {
    padding-top: 40px;
    padding-bottom: 52px;
  }

  .help-actions .btn {
    flex: 1 1 140px;
  }

  .help-facts {
    display: grid;
    grid-template-columns: 1fr;
    gap: 14px;
  }

  .help-route-body {
    padding: 20px;
  }

  .help-category {
    gap: 24px;
    padding-top: 48px;
    padding-bottom: 58px;
  }

  .category-heading h2 {
    font-size: clamp(28px, 9vw, 36px);
  }
}